Question 1

Order Timing

Accepted Answer

Bouquet orders are fulfilled Monday-Saturday ; same-day service is available when placed before 10am. If the date is greyed out, it is not available. Pickup's are by appointment. Delivery is provided within a window and cannot be guaranteed at an exact hour. See details.

Question 2

How to track my order?

Accepted Answer

We will update you once your order is placed to confirm, and another once the order is out for delivery, or ready for pickup.

Question 3

What if I want to order something I don't see offered

Accepted Answer

Email us inspiration pictures, dates, and other details to hello@bloomsbylo.com . We'll be in touch within 48 hours to let you know if we can accommodate your request. We do not replicate exact designs, but you can send inspiration. Each piece is made using seasonal and market-available blooms, with a focus on color, quality, and overall aesthetic.

Question 4

Pickup + Delivery Details

Accepted Answer

Delivery DetailsYour flowers will be delivered to the recipient and address provided at checkout. Please double-check that this information is accurate.Pickup Details Pickup's are by appointment only. Please select a one-hour pickup window when placing your order and plan to arrive within your scheduled time slot. This allows us to prepare your order and ensure a smooth pickup experience.

Question 5

What is your return policy?

Accepted Answer

All sales are final. Bouquet orders cannot be canceled or refunded once placed, and refunds are not offered for personal preference, color selection, or change of mind. For quality issues, contact us within 48 hours of pickup or delivery with photos; approved issues may be eligible for a replacement at our discretion. See details.

Question 6

Can I exchange an item?

Accepted Answer

All sales are final. If you experience a quality issue, please reach out within 48 hours of pickup or delivery with photos; approved issues may be eligible for a replacement at our discretion. See details.

Question 7

Can I cancel or change my order?

Accepted Answer

Due to the made-to-order nature of our work, bouquet orders cannot be canceled or refunded once placed. Event deposits are non-refundable, and date changes are not guaranteed because they depend on availability. We do not accommodate last-minute changes or multiple revisions.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) and other secure payment methods at checkout.

Question 9

How can I contact you?

Accepted Answer

We can be reached at hello@bloosbylo.com - please allow up to 48 hours to get back with you.

Frequently Asked Questions

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